Relocating to a new home, whether within the same city or across Australia, can be both an exciting and stressful experience. Choosing the right house removalists is crucial to ensure a smooth transition. With numerous companies operating in major cities like Sydney, Melbourne, Brisbane, Perth, and Adelaide, it’s important to ask the right questions to find the best fit for your needs. This guide covers the top 10 questions to ask your house removalists before moving day to ensure a hassle-free move.


1. Are You Licensed and Insured?

Why It Matters

Hiring licensed and insured removalists ensures you are dealing with a legitimate and professional company. Licensing confirms that the company meets industry standards, while insurance protects your belongings during transit.

How to Verify

Ask for proof of their licensing and insurance. Verify the details by checking with relevant local authorities or industry bodies. In Australia, reputable removalists often hold certifications from the Australian Furniture Removers Association (AFRA).


2. What Services Do You Offer?

Comprehensive Services

House removalists offer a range of services beyond just transporting your belongings. Understanding the full scope of their services can help you decide if they are the right fit for your move.

Key Services to Consider

  • Packing and Unpacking: Professional packing can save you time and ensure your items are protected.
  • Disassembly and Reassembly: This service is crucial for large furniture pieces.
  • Storage Solutions: Useful if there’s a gap between your move-out and move-in dates.
  • Specialty Item Handling: For items like pianos, artwork, or antiques.


3. Can You Provide a Detailed Quote?

Importance of Transparency

A detailed quote helps you understand the cost breakdown and avoid any hidden fees. It also allows you to compare prices between different removalists.

What to Look For

Ensure the quote includes:

  • Labor Costs: Charges for the moving crew.
  • Transportation Costs: Fuel and distance-related expenses.
  • Additional Services: Packing, storage, or special handling fees.
  • Insurance: Coverage for your belongings.

Requesting Quotes

Get quotes from multiple removalists in cities like Sydney, Melbourne, and Brisbane to compare services and prices. This helps you make an informed decision.


4. Do You Have Experience with Similar Moves?

Relevance of Experience

Experience matters, especially for complex moves involving large homes, high-value items, or long distances. Experienced removalists are more likely to handle challenges efficiently.

Specific Experience

Ask if they have experience with:

  • Local Moves: Within the same city.
  • Interstate Moves: Between different states.
  • Long-Distance Moves: Across large distances within Australia.

Checking References

Request references from past clients who had similar moving requirements. This can provide insights into their performance and reliability.


5. What Is Your Availability on My Desired Moving Date?

Importance of Scheduling

House removalists can book up quickly, especially during peak moving seasons. Confirming their availability on your desired moving date is crucial.


Ask about their flexibility in case your moving date changes. This can help you avoid stress if your schedule shifts.


6. How Do You Handle Fragile or Valuable Items?

Special Handling

Fragile and valuable items require special care during a move. Understanding how removalists handle these items can give you peace of mind.

Procedures and Materials

Inquire about:

  • Packing Materials: Use of bubble wrap, padding, and sturdy boxes.
  • Handling Techniques: Procedures for moving delicate items.
  • Insurance: Specific coverage for high-value items.


Ask for examples of how they’ve handled similar items in past moves. This can help you gauge their expertise.


7. What Is Your Policy on Delays or Cancellations?

Understanding Policies

Delays or cancellations can happen due to various reasons. Knowing the removalist’s policies on these issues can help you plan accordingly.

Key Points

  • Cancellation Fees: Charges if you cancel the move.
  • Delay Policies: What happens if there’s a delay in your move.
  • Refunds: Conditions under which you can get a refund.

Contingency Plans

Inquire about their contingency plans for unforeseen circumstances, such as bad weather or vehicle breakdowns.


8. Can You Provide a Timeline for the Move?

Planning Your Day

A detailed timeline helps you plan your moving day effectively. It also sets clear expectations about the duration of each phase of the move.

Breakdown of Steps

Ask for a breakdown of the moving process, including:

  • Arrival Time: When the team will arrive at your current home.
  • Loading Time: Estimated time to load the truck.
  • Travel Time: Duration of the journey to your new home.
  • Unloading Time: Time required to unload and place your items.


9. How Do You Handle Complaints or Issues During the Move?

Resolving Issues

Knowing how a company handles complaints or issues can give you confidence in their customer service. A good removalist company will have a clear process for addressing problems.

Points to Discuss

  • Complaint Resolution: Steps for resolving issues.
  • Contact Person: Who to contact if there’s a problem.
  • Response Time: How quickly they address complaints.

Customer Service

Assess their customer service approach by asking about their process for dealing with past complaints. Positive examples indicate a commitment to customer satisfaction.


10. What Safety Measures Do You Implement?

Ensuring Safety

Safety is paramount during a move, both for your belongings and the moving crew. Understanding the removalist’s safety measures can reassure you that your move will be handled professionally.

Key Safety Practices

  • Training: Staff training in safe lifting and handling techniques.
  • Equipment: Use of appropriate moving equipment and protective gear.
  • Vehicle Maintenance: Regular maintenance of moving trucks.
  • COVID-19 Protocols: Measures to ensure health and safety during the pandemic.



Choosing the right house removalists in Australia requires thorough research and asking the right questions. By addressing the ten questions outlined in this guide, you can ensure a smooth and stress-free move, whether you’re relocating within Sydney, Melbourne, Brisbane, Perth, Adelaide, or any other city. Remember, the key to a successful move is planning, preparation, and selecting professional removalists who meet your specific needs. With the right team by your side, your moving day can be a seamless and positive experience.


Have any questions or need more information? Contact us today on the details below, and we’ll be happy to assist you!

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